Sunrun App
Your solar energy hub
System health
Energy tracking
Simple billing
On-demand support
Explore the app in our video learning series
PLAYLIST
Charts Deep Dive
View your system's performance over time
Solar energy production
Energy usage
Battery
Need app support?
Chat with a customer care representative
App FAQs
How often is the data in the charts updated?
The data in the charts is updated as soon as Sunrun receives it from your system’s manufacturer (i.e. Tesla, SolarEdge, LG). The data update frequency depends on what equipment manufacturer you have. Some manufacturers are able to send Sunrun data within 15-30 minutes while others take longer. Once Sunrun has the data, the charts will show the latest information.
You may see estimated production when Sunrun hasn't yet received the actual data from your system’s manufacturer. Estimated production is based on sunlight, past performance of your system, and system health. Once Sunrun gets the actual data, the charts are updated to show actual production.
How do I set up autopay?
Enrolling in autopay ensures you never miss a bill. Sunrun will withdraw the amount due on the business day before your next payment date. To enroll in autopay do the following:
Tap Account
Tap Billing
Tap Manage to the right of Monthly autopay
Tap Enroll Now
Select your autopay method
Connect your bank to your account
With autopay, enjoy peace of mind and a monthly discount.
My system was activated less than 7 days ago. I don’t see any charts. When should I be able to start seeing my system’s production?
It can take a few days for your system to start sending data after activation and for us to verify that your system is producing up to expectations. If you still don’t see any data after 7 days, please reach out to your Activation Expert.
What does it mean when you show my system as "healthy"?
When your system is shown as "healthy," it means your system is producing energy within the normal range based on your location and system configuration, with no issues detected.
Please note that solar production depends on a number of factors, including weather, so your system may be producing less than you expect but still within normal range for those weather conditions.
I want to see my all-time production since power on date. Where do I find this information?
To see your all-time production, do the following:
Tap Charts
Scroll to the bottom of the page to see Production since power on
If you have a "multiple chart view" due to addition hardware:
Tap Charts
Tap on the Solar energy produced card
Scroll to the bottom of the page to see Production since power on
I want to see where my production went or where energy I used came from. How do I do that?
Depending on your hardware, you may have access to usage, battery, and grid import and export data.
If you have specific hardware that allows Sunrun to track the sources and uses of your energy, do the following:
Tap Charts
Tap on the Solar energy produced card
Tap on the period you are interested in (Day, Week, Month, Year)
Tap on the Show uses toggle
For viewing "use sources” of your system’s consumption follow the same instructions above except, (2) Tap on Energy usage and sources and (4) Tap on the Show sources toggle.